Terms & Conditions
Welcome to Pure Flow Co. Ltd. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from our site, you agree to be bound by these Terms.
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1.
General
These Terms apply to all visitors and customers of Pure Flow. We reserve the right to update or change these Terms at any time. Continued use of our site after such changes constitutes your acceptance of the new Terms.
2.
Products & Pricing
All prices listed are in Thai Baht (฿) and include VAT unless otherwise stated. We reserve the right to change product prices, descriptions, or availability without prior notice. Product images may slightly differ from actual items.
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3.
Orders & Payment
Orders are confirmed upon receipt of payment.
At the moment, we are only accepting bank transfers, as most credit card service providers unfortunately do not support cannabis- or smoking-related products—even though they are fully legal in Thailand.
We apologise for the inconvenience and thank you for your understanding. On the bright side: no card fees = better prices for you!
Incomplete or suspicious orders may be cancelled or delayed.
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4.
Shipping Policy
We ship within Thailand using trusted courier services. Orders are typically processed within 1–2 business days. Estimated delivery time is 2–5 business days, depending on your location. You will receive a tracking number once your order ships.
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5.
Refunds & Returns
You may request a refund or exchange within 7 days of receiving your order, provided the item is unused, unopened, and in original condition. Return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.
Please contact us first before returning any items.
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6.
Intellectual Property
All content on our website—including logos, images, product descriptions, and designs—is the property of Pure Flow and may not be used, copied, or distributed without written permission.
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7.
User Conduct
You agree not to use the website for any illegal or unauthorised purpose. Abusive language, spam, or attempts to harm the website or business operations will result in immediate access termination.
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8.
Limitation of Liability
Pure Flow shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
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9.
Privacy
We value your privacy. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.
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10.
Governing Law
These Terms are governed by the laws of Thailand. Any disputes will be resolved under Thai jurisdiction.
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11.
Contact Us
For any questions or concerns regarding these Terms, please contact us at:
Email: pureflowbkk@gmail.com
Phone: +66 99 635 2666